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Auto partial fulfillment for digital + physical hybrid orders

When I sell a physical product that is linked to a digital product, Filemonk either marks the order as fulfilled, or doesn’t. Those are the only options it provides. This makes zero sense because if I sell a physical product with a digital download included, and the download is automatically sent to the customer, the order should be marked as PARTIALLY FULFILLED. This is because the digital content is delivered immediately by itself, and the physical product has to be shipped.

This is incredibly annoying because if I sell products that are digital-only, as well as other products that are physical+digital, I either have to manually mark ALL digital-only orders as fulfilled, or I have to search all fulfilled orders that contain physical items that I need to ship.

Please, do something about this. When an order is placed, I’d like
1) digital orders to be automatically marked as fulfilled
2) physical+digital products to be automatically marked as partially fulfilled
3) which by default should render any physical-only orders to be marked as unfulfilled

I don’t know if this is a Shopify or Filemonk issue but it would be great to see it fixed because this issue creates a lot of work for me and any other merchant who sells physical+digital products with Filemonk.

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Comments2

  • Named Clothing

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    May 21

    I have the EXACT same issue. Hopefully it will be fixed soon!

  • Sums of Anarchy

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    May 4, 2025

    Exactly this 👌 This was available on the free shopify app. Sadly that app wasn’t hugely reliable but a feature like this on a paid version of this type of app should be a no brainer.